Mental Artefex is a print-on-demand company, which means that all of our products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

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However, in case of a damaged product or a manufacturing error, we will offer a free replacement or a refund,

if you contact us within 30 days of product delivery, not the day order was placed. In case of an unsuccessful delivery, a partial refund will be issued. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects. 

 

Please complete our form in the Contact section for all concerns and questions.

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Thank you for allowing us to service you.

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